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Booking #VIA79352
Confirmed ✅ Pending ⏳ Locked 🔒 Rejected ❌User Details
Payment & Transaction Information
People Information
Total People: 3John Doe
Age: 35
Jane Doe
Age: 33
Sam Doe
Age: 10
Your Booking History
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Mountain Adventure Trek
Confirmed ✅Booking ID: VIA79352
Urban Photography Tour
Pending ⏳Booking ID: VIA82741
Beachside Sunset Cruise
Locked 🔒Booking ID: VIA65428
Wildlife Safari Experience
Rejected ❌Booking ID: VIA39714
My Account
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John Doe
Member since June 2021
Contact Information
Personal Details
Recent Bookings
Payment & Transaction Information
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My Payment Methods
Transaction History
| Transaction ID | Date | Description | Amount | Status | Actions |
|---|---|---|---|---|---|
|
TXN78901234567
|
Jun 15, 2023 | Mountain Adventure Trek | $249.99 | Completed |
|
|
TXN78901567432
|
Jul 08, 2023 | Urban Photography Tour | 75.00 | Pending |
|
|
TXN78901878965
|
May 07, 2023 | Wildlife Safari Experience | $0.00 | Cancelled |
|
|
TXN78901234123
|
Apr 23, 2023 | City Lights Evening Tour | 49.50 | Completed |
|
Receipts & Invoices
Registered People Information
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Mountain Adventure Trek
Booking ID: VIA79352
People Details
John Doe
Age: 35
ID: JDOE1987
Jane Doe
Age: 33
ID: JDOE1989
Sam Doe
Age: 10
ID: SDOE2013
Other Bookings
Urban Photography Tour Pending ⏳
Booking ID: VIA82741 • July 8 - July 10, 2023
John Doe
Age: 35 • Primary
Jane Doe
Age: 33 • Adult
Beachside Sunset Cruise Locked 🔒
Booking ID: VIA65428 • August 12, 2023
People information is locked for this booking. Please contact support to make changes.
Booking Status Indicators
Understanding the color-coded status badges for your bookings
Confirmed ✅
A confirmed status means your booking has been processed and secured. All payment transactions have been completed successfully, and your reservation is guaranteed.
What to do next:
- Download your e-tickets/vouchers
- Check event/travel details and requirements
- Make note of cancellation policies
Pending ⏳
A pending status means your booking is in progress but not yet confirmed. This could be due to payment processing, availability checks, or administrative review.
What to do next:
- Check your email for payment confirmation
- Verify payment method details are correct
- Wait 24-48 hours for processing
Locked 🔒
A locked status means your booking has been temporarily locked and cannot be modified. This could be due to security checks, potential fraud prevention, or administrative review.
What to do next:
- Contact customer support immediately
- Verify your identity if requested
- Check email for instructions
Rejected ❌
A rejected status means your booking was not successful. This could be due to payment issues, lack of availability, invalid information, or other reasons specified in your booking details.
What to do next:
- Check the rejection reason provided
- Contact customer support for clarification
- Try booking again with corrected information
Booking Status Lifecycle
Booking Request Received
Your booking request has been received and is waiting for payment verification or availability confirmation.
Booking Validation
Your booking details are being validated, payment is being processed, and availability is being checked.
Booking Verification
Based on payment and availability validation, your booking will either be confirmed, locked for review, or rejected.
Booking Confirmed
Your booking has been confirmed! You'll receive a confirmation email with all the details and any necessary tickets or vouchers.
Frequently Asked Questions
What should I do if my booking is stuck in "Pending" status?
If your booking has been in "Pending" status for more than 48 hours, please contact our customer support team with your booking ID for assistance.
Why is my booking "Locked"?
Bookings may be locked due to security checks, payment verification, or other administrative reasons. Contact our support team for specific details about your booking.
Can I modify a "Confirmed" booking?
Yes, most confirmed bookings can be modified, subject to our change and cancellation policies. Check your booking details or contact support for assistance.
What does "Rejected" status mean for my payment?
If your booking was rejected, any payment holds will typically be released within 3-5 business days, depending on your bank or payment provider's policies.
Still have questions about your booking status?
Booking Not Found
We couldn't locate the booking with the ID you provided.
The booking ID you entered doesn't match any records in our system. This could be due to one of the following reasons:
- The booking ID was entered incorrectly
- The booking may have been cancelled
- The booking may have expired
- The booking was made through a different channel
What would you like to do?
Need assistance finding your booking?
Common Troubleshooting Steps
Check your confirmation email
Look for an email with the subject line "Booking Confirmation" or "Reservation Details" to find your booking ID.
Verify booking ID format
Our booking IDs typically start with "VIA" followed by 5-6 numbers (e.g., VIA12345).
Check payment confirmation
Verify if your payment was processed successfully by checking your bank or credit card statement.
Contact support with details
If you still can't find your booking, contact our support team with your name, email, date of booking, and any payment information.